Contact Support
Need help with DatumOS? We’re here to assist you.
Before Contacting Support
Please check these resources first - you might find your answer faster:
- FAQ - Answers to common questions
- Connector Troubleshooting - Resolve connection issues
- Documentation - Detailed guides and tutorials
Support Channels
In-App Feedback
The fastest way to report issues:
- Click the feedback button at the bottom of any page
- Select the type of issue
- Describe the problem
- Submit - we’ll review and respond
Email Support
For detailed inquiries or account-related issues:
Email: support@datumos.app
Please include:
- Your account email
- Description of the issue
- Steps to reproduce (if applicable)
- Screenshots (if helpful)
Response time: Within 24 hours on business days
Enterprise Support
Enterprise customers have access to:
- Dedicated account manager
- Priority support queue
- Phone support available
- Custom SLAs
Contact your account manager or email enterprise@datumos.app
What to Include in Your Request
To help us resolve your issue quickly, please provide:
For Bug Reports
- What you were trying to do
- What happened instead
- Browser and operating system
- Error messages (exact text or screenshot)
- Steps to reproduce the issue
For Feature Requests
- What you’re trying to accomplish
- How you currently work around it
- Who else would benefit from this feature
For Account Issues
- Your registered email address
- Type of issue (billing, access, permissions)
- Any error messages you see
Service Status
Check our status page for any ongoing issues or planned maintenance:
- Status Page: status.datumos.app
Office Hours
Support is available:
- Monday - Friday: 9am - 6pm ET
- Weekends: Limited support for critical issues
Enterprise customers have extended support hours per their agreement.
Security Issues
For security vulnerabilities or concerns:
- Email: security@datumos.app
- Do not share security issues publicly
- We take all security reports seriously
Feedback
We love hearing from our users! Share your thoughts:
- Feature ideas: Use the feedback button or email feedback@datumos.app
- Documentation improvements: Click “Edit this page on GitHub” on any docs page
- General feedback: feedback@datumos.app
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